● Client Success Story
From Discount-Dependent to Data-Driven
Director of Marketing, DTC Wellness Brand
I inherited a business running on markdowns. Every promotion worked, which was exactly the problem, it meant nothing else did. There was no real acquisition engine, no loyalty infrastructure worth the name, and a customer base skewed almost entirely toward people who'd already bought once, with nothing consistently bringing new people in behind them. Growth, such as it was, depended on how deep the next discount went.
8-Figure Channel Revenue
❋
50%+ Subscriber Growth
❋
20%+ New Customer Growth
❋
Full-Funnel DTC Ownership
❋
8-Figure Channel Revenue ❋ 50%+ Subscriber Growth ❋ 20%+ New Customer Growth ❋ Full-Funnel DTC Ownership ❋
● Where It Started
The Challenge
Retention as Infrastructure
With a disproportionate share of repeat customers and no quantifiable new growth, this business relied on heavy, consistent discounting to generate revenue.
Acquisition Reliant on Discounting
Nearly no acquisition funnel. All paid ads were set to retarget; fewer than a 4th of customers each month were new.
Small-Team, Big Dreams
Marketing team: myself, an influencer coordinator, and a social media coordinator. Leaving me the sole operator of an 8-figure DTC channel.
Lost Identity, Mixed-Messaging
Because this brand spanned across a variety of wellness-focused product verticals and consisted of over 1,000 skus, their messaging was divided and inconsistent.
Full-Funnel Transformation
● How It Went
This brand had the basics in place. Paid was running, email was sending, the homepage was live. The problem was that nothing actually worked together.
The brand was busy but not strategic, and their audience felt the difference.
I didn't start by fixing channels. I started by asking what a customer needed to feel before they'd trust this brand with their wallet.
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I designed each channel around a specific role in the funnel, so paid, email, and site were never running separate agendas.
Built an integrated channel strategy across paid social, influencer, affiliate, email, SMS, and site, each with a defined role in the funnel, not a standalone campaign
Managed a six-figure monthly ad budget, shifting spend based on GA4 and Triple Whale performance data
Built weekly executive KPI reporting on profitability, channel performance, and growth trajectory
Led a core team of three directly, with strategic direction over a broader cross-functional group of 9+ across creative and tech
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Acquisition had been an afterthought for years before I got there. The brand was living almost entirely off repeat buyers, with no real system bringing new customers in behind them.
Shifted the customer mix significantly toward new acquisition, away from an almost entirely returning base
Refined paid media across Meta and Google around long-term profitability, not daily topline revenue
Scaled influencer and affiliate partnerships into the brand's highest-ROI acquisition channel, managing recruitment, briefing, and performance tracking end to end
Grew new site users by double digits year over year
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The email program was sending one blast a day to the entire list. No segmentation, no flow strategy, and an unsubscribe rate high enough to notice.
Rebuilt the program into an intent-based, multi-send system segmented by product interest, engagement, and purchase behavior
Grew the list by 150K+ net subscribers, to nearly half a million active profiles
Rebuilt every core automation flow, driving multi-million dollar flow revenue, up nearly 30% year over year
Built the SMS program from zero to a six-figure subscriber base, now the brand's top-converting channel
Improved open rates into the low-to-mid 70s%, with unsubscribe rates down to a fraction of a percent
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Customers were landing on a homepage that wasn't converting, and product pages that gave them no reason to trust what they were buying.
Rebuilt the homepage and product pages around social proof, trust signals, and a clearer path to purchase
Contributed to a real, measurable lift in conversion rate
Grew reached checkouts and site sessions meaningfully year over year
Relaunched the subscription program in 60 days, growing both subscribers and revenue
Increased sitewide average order value by close to 17%
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Across every channel, the story is the same: fewer shortcuts, more infrastructure, and a business that doesn't need a discount code to grow.
New customer revenue up double digits YoY
Customer mix rebuilt from an almost entirely returning base to a healthy acquisition split
Email list near 500K active profiles, open rates in the low-to-mid 70s%
Flow revenue in the multi-millions, up nearly 30% YoY
SMS scaled from zero to a six-figure list, now the top-converting channel
Sitewide AOV up close to 17%
Promoted from Marketing Manager to Director in under six months
Site Transformation
2024 ➔ 2026
● Email Portfolio
Inboxes are crowded, but that doesn't mean you can't use your story to stand out.
“[Kate] creates an environment where ideas are welcomed, collaboration feels natural, and people are trusted to take ownership of their work. At the same time, she has a sharp ability to step in with guidance when it matters most, helping move projects forward with clarity and purpose.”
Courtney C.“[Kate] is sharp and adapted quickly her understanding of audience, brand positioning, and data-driven decision-making, while also deeply respecting the creative process. That balance has made her an incredible partner to work with, someone who not only gives strong direction but also creates space for ideas to evolve into their best form!”
Ashley w.“Kate is a creative Marketing Director with a strong eye for emerging trends, up-and-coming brands, and new technology opportunities. She brings a calm, thoughtful leadership style and consistently focuses on delivering a thoughtful customer experience with a clear path to conversion.”
Danya R.